Iconeer cannot accept returns on incorrect items which have already been branded regardless of whether it’s Iconeer’s fault or not.
- It may take up to a week to carefully check the stock that is returned and once we are satisfied that stock is fit for resale we will issue the refund or credit note.
- In the case of stock being sent by courier to regions outside of Johannesburg (i.e. Durban, Cape Town etc), clients have 72 hours from time of collection by courier, to report missing or damaged items. No claims will be entertained thereafter.
- Once an order for memory sticks has been collected from us, we unfortunately cannot accept a return on it.
- We do not accept returns on discontinued and clearance items.
- We do not accept returns or changes to orders for items that need to be assembled – eg. PEN-730
- The ETA (estimated time of arrival) dates indicated for stock are updated regularly but due to unforeseen supplier, shipping or customs delays, these dates cannot be guaranteed.
- Day 1 of branding is the day after receipt of both artwork approval and payment (COD clients).
- Lead times exlude weekends, South-African public holidays and Iconeer’s annual shutdown period.
- In terms of public health regulations, identified essential products are prohibited for return or exchange due to strict health controls.
- Colours of actual products may vary slightly from the colours shown in the catalogues and on the website. Please request a sample for accurate colour-checking purposes.
- All product sizes have been indicated in centimetres. Sizes may vary slightly from those provided.
- Product images may vary slightly from actual products due to inherent limitations in photography, film separation and printing.
- We have endeavoured to ensure that the details in the catalogues and on the website are accurate, however due to the volume of information, mistakes might have crept in. Should you have questions or uncertainties regarding information or products please liaise with your account manager or view a sample for confirmation prior to placing your order. We cannot be held liable for any mistakes made or costs incurred based on incorrect information displayed in the catalogues or on the website.
- The artwork designs and trademarks imprinted on the products displayed are reproduced only as examples of the type of quality of branded products available. They are not intended to represent that the products are either endorsed by or produced for the owners of the artwork, design or trademark.
PAYMENT
- In the case of cheques deposited into one of our four bank accounts, stock will not be released until the funds have been cleared in our account.
- We do not accept cash for any orders since having cash on the premises is a security risk.
- We accept MasterCard, Visa and Debit cards (We do not accept Amex and Diners).
- We encourage EFT’s and have facilities at our offices to make Internet payments.
- Stock will only be released once proof of payment has been received. We encourage you to pay into our matching bank account ensure that your order is cleared immediately.
- Payments from outside South Africa take between 4 and 7 working days to clear. Orders will only be released once payment has reflected.
- For orders that require branding, branding will only commence once stock and branding has been paid for in full.
- Please contact your Account Manager to confirm that we have received your proof of payment, once payment has been made.
- Iconeer cannot be responsible for missed deadlines if you have not confirmed that payment has been received.
ORDERS COLLECTED BY COURIER
- Please request a COURIER COLLECTION FORM from your Account Manager or at our collections department. This is also downloadable at www.Iconeer.co.za.
- Please accurately complete all the required fields on the form and either email back to your Account Manager or to our collections department, or else fax back to the number listed on the form. Clients who complete the form and return it several hours prior to their couriers (or drivers) collecting their orders, experience shorter waiting times and a more efficient experience overall.
- Please do not send your couriers to collect orders until you have received an email from Iconeer notifying you that your goods are ready for collection. Once the emailed invoice is received, your order is ready for collection.
- Please ensure that your courier knows who they are collecting for and how many orders they are collecting. All relevant invoice numbers must appear on the collection form.
- Stock will not be released to couriers until payment is received. Please do not send your courier to collect if you have not effected payment and provided proof thereof to Iconeer, and confirmed that we have received the proof of payment.
- If your account is in credit, please advise us upfront to use your credit to clear the relevant invoices otherwise your credit will not be used.
ICONEER CANCELLATION POLICY
- Written orders (faxed or by email) constitute a binding contract and are legally enforceable.
- Once an order to the value of R5000 or more has been emailed or faxed, cancellations prior to collection will be subject to a 15% handling and admin fee.
- All orders need to be paid for within 10 working days of invoice and if not paid within this time, will be cancelled with the relevant cancellation fees.
- Branding will not commence until full payment has been received for COD clients. Any orders not paid for within 10 working days will be deemed to have been cancelled, products will be put back to stock and a 15% handling charge will be levied where the invoice value is R5000 or more.
- In the case of cancelled orders where layouts have been done, a layout fee of R100 excluding VAT per layout will be levied, irrespective of whether we are able to meet your deadline or not, unless the branding deadline has been indicated to your Account Manager upon placement of order.
- For customers who are on account, no cancellation of orders will be accepted once final approval of artwork has been received.
- Orders for clients on payment terms may not be cancelled after sitting on our shelves for 10 working days.
- Collected stock may not be returned, unless approved in writing by Management within 48 hours of collection, subject to a 25% handling and admin fee. Please do not return orders without prior written consent from Iconeer Management. Orders returned without accompanying written consent and corresponding invoice will not be accepted by our returns department.
- Once stock of an item that is on special or discontinued has been collected no returns will be accepted, unless said stock is faulty.
- Cancellation fees need to be paid before further orders will be processed.